Frequently Asked Questions
Everything you need to know about shopping with Sveti.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How do I return an item?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Sveti accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize eco-friendly fabrics and fair labor practices to ensure every Sveti piece is responsibly made.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.